Former SAP executive readies to roll with Check Point in Africa

Checking out
Africa's security

Former SAP exec to lead Check Point Africa.

Friday, Aug 23rd

Airtel Zambia commits US$48-million to network upgrade

Airtel Zambia commits US-million to network upgrade.

Zambia's second largest mobile phone operator Airtel Zambia has said it will spend more than $48 million to upgrade its network infrastructure across the country in order to improve its service delivery.

Airtel Networks director Abhishek Budhawani said the operator was doing everything possible in this regard, including initiating a multi-million dollar network infrastructure upgrade.

The Zambia Information and Communication Technology Authority (ZICTA) has threatened to take legal action against Airtel and other operators, including MTN and Zamtel, for poor service delivery.

ZICTA alleges that the poor service delivery is criminal in nature because customers were losing money in the process.

Issues such as dropped calls, congested network and insufficient network coverage are some of the problems that Airtel Zambia is currently facing.

The Parliamentary select Committee on Communications, Transport, Works and Supply recently raised these issues while on a recent visit to the company in Lusaka.

Budhawani asserted, "We are currently undertaking various investments to end network problems and we will continue working hard to bring network satisfaction our customers,"

Last week, Airtel managing director Peter Correia told the parliamentary committee that the company has increased its investment in the country in order to sustain its operations because of the many challenges it was facing.

Despite the challenges that include load shedding, he said the company has continued providing services without increasing retail tariffs.

Zambia is facing a critical power deficit that has resulted in the country seeing long hours of load shedding affecting business operations.

ALSO ON ITWEB AFRICA

Nigeria's operators keeping mum on 5G Published on 12 August 2019

Uncertainty in the market, but industry regulator remains optimistic.

Business support systems and 5G Published on 20 August 2019

BSS providers will play a key role in helping drive communication innovations in the future says Hassen Hamza, Pre-Sales & Business Development Director, MEA, at Nexign.

AI to change contact centre CX experience Published on 08 August 2019

For companies looking to enhance their contact centre environments, AI can be leveraged to deliver more improved CX at unprecedented levels.

Zambia denies spying allegations Published on 20 August 2019

Minister of Information and Broadcasting labels allegations "unfounded and malicious".