Econet partners with Dr Dish.

Econet partners
with Dr Dish

Latest channel to hit Zimbabwe's airwaves.

Thursday, Aug 24th

Zim to survey telecom customer satisfaction

zimmobile

Zimbabwe’s telecommunications sector regulator, the Posts and Telecommunications Regulatory Authority of Zimbabwe (Potraz), plans to carry out a survey into operators’ services customer satisfaction.

Various consumer groups in Zimbabwe have in the past complained about the quality of telecommunications services. The Zimbabwean Competition Commission has also previously taken up the complaints with Potraz.

However, the complaints and concerns over telecommunications companies’ services quality have grown louder this year. The complaints have centred on dropped calls, call interference, supposedly high tariffs and slow mobile internet connectivity.

Potraz said this week that it was calling for bids for consultancy services by companies for the “carrying out of customer satisfaction survey in telecommunications”. The survey will also look into customer satisfaction for postal and courier services companies.Potraz recently threatened to clamp down on mobile phone operators offering shoddy services to clients.

"We are not happy with the quality of service. Last year we commissioned a consultant to carry out measurements on the quality of service being offered by the network providers and since this is a first measurement, we will not penalise any of them, but rather we gave them time to rectify before we carry out a second assessment," said Potraz networks and standards manager Nicholas Muzhuzha.

Two of Zimbabwe’s mobile operators, Econet and Telecel will have their licenses renewed next year and Potraz is likely to tie renewal with requirements such as infrastructure sharing. The regulator, according to sources, will also make room for the fining of poor standards.

“The survey comes at a time when some of the licenses are up for renewal and there will be stiffer penalties for poor quality of services because it is the customers who are getting short-changed. We have seen Potraz slowly acting in an industry that has gone largely unchecked in the past years,” said one knowledgeable source.

ALSO ON ITWEB AFRICA

SAP Business One - Solution of choice across Botswana's FMCG sector Published on 23 August 2017

PST Sales & Distribution chooses SAP Business One, from 4most, to meet current operational requirements whilst facilitating future growth.

‘Tonaton.com tops Ghana’s classified websites pile’ Published on 03 July 2014

Saltside Technologies claims its website is experiencing record growth in Ghana.

Telkom Kenya adds two new independent board members Published on 16 August 2017

Telco announces latest appointments to its board.

How Zimbabwe's USF plans to connect millions side-lined by telcos Published on 10 August 2017

Officials to mobilise resources to build an additional 250 sites that will be shared between three main service providers.