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ITWeb Africa

Monday, Feb 17th

Standard Bank system scheduled for downtime on 15 March

Standard Bank system scheduled for downtime on Sunday.

Standard Bank's systems are scheduled to go through upgrades on Sunday 15th March and this will affect some banking functions, the bank warned customers.

According to a statement the upgrade will affect customer's ability to perform certain banking activities and transactions throughout the day, starting from 01h30 to 23h00 on Sunday evening.

Customers will be able to make cash withdrawals and deposits at ATMs and be able to use their Standard Bank debit, cheque or credit card to make payments, the statement adds.

The bank stated the following services will be affected

* Limited access to telephone banking

* Limited services available to customers at Standard Bank branches and via the customer call centres

* Delay in statements and notifications

* Customers will not be able to access Standard Bank's banking app, internet banking, and cellphone banking

* Customers will not be able to do online card transactions

Funeka Montjane, Standard Bank's chief executive for personal and business banking, South Africa said, "We understand that banking plays an essential part of everyday life. With the nature of how customers engage with banks changing significantly, it's therefore imperative for Standard Bank to play a key role in this ever changing environment."

"In order to create, update and introduce new functionalities, solutions and services that will empower and enrich customers, we need to change how we do banking. This means upgrading our systems capability and technical support to effectively implement and manage the process, resulting in planned downtimes," Montjane stated.

Standard Bank customers have been urged to take necessary precautionary steps to avoid disappoints.


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