Africa found wanting on cyber crime preparedness

Africa found
wanting...

2019 KnowBe4 African
Cyber Security Report.

Saturday, Dec 14th

Welcome to a new customer experience world

According to Elingo, as business heads into 2020, the way customer experience is managed will irrevocably change - and ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML).

Cloud reimagined

The arrival of multinational data centres has seen local organisations increasingly looking at ways of embracing cloud services and adapting their strategies to facilitate an easier transition into this environment.

AI to change contact centre CX experience

For companies looking to enhance their contact centre environments, AI can be leveraged to deliver more improved CX at unprecedented levels.