Cybercrime up by 23% in Zambia.

Cybercrime up by 23% in Zambia

PwC report notes related rise in financial losses.

Monday, Apr 24th

Business Intelligence Egypt HSBC Egypt upgrades call centre technology

HSBC Egypt upgrades call centre technology

HSBC Egypt upgrades call centre technology.

Egypt has become the first nation in the Middle East and North Africa to get an advanced voice response (IVR) system for a call centre.

This is according to financial institution HSBC Bank Egypt, which says it has adopted the system to help complete multiple customer requirements without agent intervention.

The system, which is said to help save time for HSBC customers, provides automated customer identification against customer details maintained on the bank's system.

Other features of the system include instant changing or requesting of customers’ phone banking or card pins, cheque book requests, payments between HSBC Bank Egypt accounts and credit cards, details of customers’ last five debit and credit transactions and mini statements.

"Upgrading our Call Centre IVR system is part of the continuous investment of the HSBC Group in Egypt which continues to be one of the Group's top 20 priority markets and one of its top 3 markets in the MENA Region,” said Ranjan Sen, who is the head of retail banking and wealth management at HSBC Bank Egypt .

In 2012, HSBC was also the first bank in Egypt to launch mobile banking in the country via a smartphone app.

HSBC Bank Egypt says it has further replaced its ATMs with the latest technology in the group.

"The world is witnessing a trend where more and more banking customers are going digital and we look forward to following these trends and bringing efficient banking solutions to our customers,” added Sen.

ALSO ON ITWEB AFRICA

Mixed response to Nigeria's cashless crusade Published on 13 April 2017

While some industry organisations have commended the country for its progress, issues like illiteracy and cost of cash management remain challenges.

SAP Business One, from 4MOST - Connecting GEZE SA to the world Published on 21 April 2017

Local subsidiary enjoys complete integration, seamless and transparent reporting and increased efficiencies across daily operations from the start.

MTN SA accountant suspected of R24m fraud Published on 13 April 2017

An MTN SA accountant has been arrested for alleged fraud after the company's bank alerted it to suspicious transactions between 16 July 2015 and 4 April 2017.

Airtel Nigeria appoints new VP for mobile money Published on 05 April 2017

Company says it is reorganising its commercial operations to accelerate growth, drive efficiency.