Orange Egypt CEO charts new path.

Orange Egypt
charts new path

ICT minister has met
telco's new CEO.


Monday, May 21st

HSBC Egypt upgrades call centre technology

HSBC Egypt upgrades call centre technology.

Egypt has become the first nation in the Middle East and North Africa to get an advanced voice response (IVR) system for a call centre.

This is according to financial institution HSBC Bank Egypt, which says it has adopted the system to help complete multiple customer requirements without agent intervention.

The system, which is said to help save time for HSBC customers, provides automated customer identification against customer details maintained on the bank's system.

Other features of the system include instant changing or requesting of customers’ phone banking or card pins, cheque book requests, payments between HSBC Bank Egypt accounts and credit cards, details of customers’ last five debit and credit transactions and mini statements.

"Upgrading our Call Centre IVR system is part of the continuous investment of the HSBC Group in Egypt which continues to be one of the Group's top 20 priority markets and one of its top 3 markets in the MENA Region,” said Ranjan Sen, who is the head of retail banking and wealth management at HSBC Bank Egypt .

In 2012, HSBC was also the first bank in Egypt to launch mobile banking in the country via a smartphone app.

HSBC Bank Egypt says it has further replaced its ATMs with the latest technology in the group.

"The world is witnessing a trend where more and more banking customers are going digital and we look forward to following these trends and bringing efficient banking solutions to our customers,” added Sen.

ALSO ON ITWEB AFRICA

NAPAfrica reaches top 15 of the world's largest IXPs Published on 17 May 2018

Teraco, Africa's only vendor neutral data centre, has announced that Africa's largest Internet Exchange Point (IXP), NAPAfrica is now ranked in the top 15 of the largest global IXPs.

Nigeria secures US$1.5 million grant for Jigawa solar project Published on 11 May 2018

Development to add impetus to Nigeria's efforts to reach 75% electricity access by 2020 and electrifying unserved and underserved areas.

Telecom Egypt board approves US$90 million MENA Cable investment Published on 14 May 2018

Investment is being funded through a shareholder loan after a 70% cut to the dividend for FY 2017.

African start-up uses blockchain to disrupt music's value chain Published on 10 May 2018

Why shokoCAST founder believes platform has the mettle to secure early traction in an ultra-competitive market.