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EcoCash back up after irate customers lash out

EcoCash back up after irate customers lash out

Econet Wireless has confirmed that its mobile money platform EcoCash is now up and running, after a two-day interruption to the service caused a backlash against the company from irate customers.

EcoCash is one of three mobile money platforms run by telcos in Zimbabwe, with the others being Telecash and OneMoney, both run by state-owned telecom firms Telecel and NetOne respectively.

However, EcoCash is the dominant mobile money platform with 8 million users.

In the past two days, the platform was down due to scheduled maintenance affecting most services, including airtime top ups.

"While you may experience intermittent access to the EcoCash system, we are working tirelessly to have your service fully restored," Econet said in communication to customers.

It then responded to a flood of queries over social media, particularly Twitter, and said, "service disruptions experienced on EcoCash have been resolved and service restored".

With the platform down and transactions via retailers affected, motorists were reportedly also turned away from petrol stations.

Customers turned to social media to vent their frustration – particularly because there were reports of charges being imposed for failed transactions.

ICT Minister Supa Mandiwanzira has previously complained about the dominance that Econet's mobile wallet enjoys in Zimbabwe and directed that EcoCash be tweaked to be interoperable with other platforms.

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